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If you cancel
- More than 48 hours before your call: full refund.
- Within 48 hours of your call: you can reschedule once at no cost. If you don't reschedule, we refund 50%.
- After your call has taken place: the call isn't refundable. If your trip is cancelled before you arrive, we refund the On-Call part of your plan: [$70].
If your mentor cancels or misses your call
You choose: a full refund, or a new mentor at no extra cost.
If your mentor misses your arrival night
On the Call + On-Call plan, your mentor replies within 30 minutes on your arrival night. If they don't reply within an hour of your first message after landing, we refund the On-Call part of your plan: [$70]. The same applies if your mentor goes quiet for a whole day of your On-Call days.
If your mentor isn't a good fit
Tell us within 48 hours of your first call, and we'll match you with a new mentor once at no extra cost.
If something went wrong
If your mentor broke our rules or didn't provide what your plan includes, contact us. We'll look into it and refund in full or in part, depending on what happened.
How refunds are paid
Refunds go back to the card, UPI account or PayPal account you paid with, within 5–7 business days of approval. Your bank may take a few more days to show it. For international cards, the refunded amount may differ slightly because of exchange rates.
How to ask for a refund
Email with your name, the email you booked with, and what happened. We reply within one business day.